Terms and Conditions

1. Scope

1.1 These General Terms and Conditions (hereinafter "GTC") apply to all orders placed via the webshop www.angelhairchocolate.shop be made.

1.2 The webshop is operated by:

Hofa Bäck
Kirchengasse 2, A-5322 Hof near Salzburg
Phone: 06229 / 2221
Email: order@angelhairchocolate.shop
Authorized representative: Bianca Leberbauer
VAT number: ATU 65122878

1.3 These General Terms and Conditions apply to both consumers (Section 1 of the Consumer Protection Act, hereinafter referred to as “B2C Customers”) and businesses (Section 1 of the Commercial Code, hereinafter referred to as “B2B Customers”).

1.4 Any deviating terms and conditions of the customer shall not become part of the contract unless the operator expressly agrees to their validity in writing.

2. Conclusion of contract

2.1 The products presented in the webshop do not constitute a binding offer, but a non-binding invitation to order.

2.2 By submitting an order, the customer makes a binding offer to purchase the goods contained in the shopping cart.

2.3 The contract is only concluded upon express acceptance by an order confirmation via email or upon dispatch of the goods.

2.4 The operator reserves the right to refuse orders without giving reasons.

3. Prices and payment terms

3.1 All prices in the webshop are stated in euros (€).

  • For B2C customers, prices include VAT.

  • For B2B customers, prices are displayed net, with statutory VAT shown separately.

3.2 Various payment methods are available, which are shown during the ordering process.

3.3 The customer undertakes to pay for the ordered goods immediately in accordance with the chosen payment method.

3.4 Default and default interest:

  • B2C customers: Statutory default interest according to § 1000 ABGB.

  • B2B customers: In the event of late payment, interest of 11.5% of the value of the goods will be charged per month or part thereof. Additionally, reminder fees and legal costs will be charged.

4. Delivery and shipping

4.1 Delivery will be made to the address provided by the customer.

4.2 Shipping costs and delivery times will be displayed during the ordering process.

4.3 The operator shall not be liable for delivery delays due to force majeure or the fault of third parties.

4.4 If delivery of the goods is not possible for reasons for which the customer is responsible (e.g. incorrect address, refusal of acceptance), the customer shall bear the resulting costs.

5. Retention of title

5.1 The delivered goods remain the property of the operator until full payment has been made.

5.2 For B2B customers, an extended retention of title applies: The customer is entitled to resell the goods in the ordinary course of business, but hereby assigns all resulting claims to the operator.

6. Right of withdrawal (only for B2C customers)

6.1 Consumers have the right to withdraw from the contract within 14 days without giving any reason.

6.2 The right of withdrawal does not apply to:

  • Perishable goods (e.g. chocolate, cakes)

  • Sealed products that are not suitable for return for hygiene reasons if the seal has been removed after delivery

  • Digital products (e.g. recipes for download), if the customer has expressly agreed that the execution begins before the expiry of the withdrawal period

6.3 To exercise the right of withdrawal, the Customer must inform the Operator of his decision by email or letter.

6.4 In the event of a cancellation, the customer must return the goods within 14 days. The customer shall bear the return shipping costs.

6.5 After receipt of the goods, the purchase price will be refunded within 14 days.

7. Warranty and Liability

7.1 The statutory warranty rights apply.

7.2 In the event of defects, the customer must immediately notify us in writing and duly complain about the goods.

7.3 Limitation of liability:

  • The operator is only liable for damages resulting from intentional or grossly negligent breach of duty.

  • Liability for slight negligence is excluded – except in cases of breach of essential contractual obligations or personal injury.

  • The operator assumes no liability for indirect damages, lost profits or loss of data.

8. Special provisions for digital products

8.1 Digital products (e.g. downloadable recipes) are available to the customer after receipt of payment.

8.2 The customer receives a simple, non-transferable right of use. Distribution, reproduction, or public disclosure is prohibited.

8.3 No right of withdrawal: By obtaining immediate access to digital content, the customer expressly waives his right of withdrawal (Section 18 (1) (11) FAGG).

9. Data protection

9.1 Personal data is processed in accordance with the privacy policy available at www.angelhairchocolate.shop/datenschutz is available.

9.2 The customer has the right to information, correction and deletion of his data in accordance with the GDPR.

10. Changes to the Terms and Conditions

10.1 The operator reserves the right to change these terms and conditions at any time.

10.2 The current version of the Terms and Conditions is available on the website.

10.3 B2B customers will be informed separately of any changes. If a B2B customer does not object within 14 days, the changes will be deemed accepted.

11. Final provisions

11.1 Austrian law shall apply, excluding the UN Convention on Contracts for the International Sale of Goods.

11.2 Place of jurisdiction:

  • For B2C customers, the statutory place of jurisdiction applies.

  • For B2B customers, the place of jurisdiction is Salzburg.

11.3 Should individual provisions of these Terms and Conditions be or become invalid, the validity of the remaining provisions shall remain unaffected.